Plain language, no surprises
When you submit a request or contact support, you provide details such as your name, email address, phone number, preferred date, traveler count, and any message content. We may also receive context you include about accessibility needs or planning preferences.
We use your information to process your request, confirm details by email, and respond to questions. If you check the updates box, we may send confirmation-related messages and planning follow-ups.
We only share necessary information to coordinate the requested experience and provide customer support. We take reasonable steps to protect the information you submit.
You can update your preferences by contacting support. If you no longer want email updates, let us know and we’ll adjust your communication preferences where applicable.
If you have questions about how your information is handled, visit the support page and send us a message—we’ll respond with clear guidance.